As macro trends continue to push companies beyond their core businesses, industry lines will continue to collapse and competitive sets will continue evolve in surprising ways. Companies can no longer just position themselves against a narrow set of competitors in one industry. They must position themselves against global trends that cut across every industry....

The inability or unwillingness of employees to use new technologies often emerges from the culture of their workplace —not the quality of the technology being deployed. Organizations that succeed in their tech initiatives will be those that work to foster a culture that understands technology and its importance, embraces change and is always trying to improve itself. ...

It’s all the rage—bashing airlines for treating people like cattle. The media crackle with accounts of hours stuck on the tarmac, rude attendants and onboard fistfights. Of course, being beaten up and dragged off a plane is rightfully condemned as deplorable customer service. But let’s be frank: moving people thousands of miles in mere hours is nothing less than miraculous....